Policies & Terms
Transparency and trust are at the core of our operations. Please read our policies carefully.
Terms & Conditions▾
Privacy Policy▾
Pricing Policy▾
1. Purpose
The purpose of this Pricing Policy is to establish a fair, transparent and consistent framework for determining, communicating, collecting and reviewing fees for training programmes, courses, certifications, examinations and related services offered by NIHSE Private Limited.
NIHSE is committed to ensuring that learners receive clear information regarding applicable fees and payment obligations before enrolment.
This policy also supports compliance with applicable legal, regulatory, accreditation, awarding-body and contractual requirements.
2. Scope
This policy applies to all training programmes, professional courses, certification programmes, examinations, workshops, industrial training, consultancy-related training and other learner services offered by NIHSE. It applies to:
Individual learners
Corporate clients
Sponsored learners
Online and offline learners
Short-term and long-term programmes
Courses delivered under applicable accreditation, affiliation or awarding-body arrangements
Where an Accrediting/Awarding Body prescribes specific fee requirements, those requirements shall be followed.
3. Course Fee Structure
The applicable course fee may include, where relevant:
Tuition or training fees
Admission and registration charges
Learning Management System (LMS) access
Study materials and course manuals
Trainer or tutor support
Practical or laboratory training
Assessment fees
Examination or examination-registration fees
Certification or certificate-processing charges
Accreditation or awarding-body registration fees
Administrative charges
Applicable taxes or statutory charges
The components included in a course fee shall be communicated to the learner before enrolment wherever applicable.
4. Pricing Determination
NIHSE may determine course fees based on factors including:
Course duration and level
Training and delivery costs
Trainer and subject-specialist requirements
Study materials and learning resources
Practical training requirements
Examination and assessment costs
Accreditation or awarding-body charges
Certification costs
LMS and technology costs
Government taxes and statutory charges
Market conditions
Other reasonable operational or administrative costs
NIHSE may establish different prices for different programmes, delivery modes, locations, learner categories or service packages.
5. Pricing Transparency
Before enrolment, learners shall be provided with appropriate information regarding:
Course name and applicable fee
Services included in the fee
Payment schedule
Instalment options, where available
Applicable taxes or statutory charges
Examination or external registration charges, where applicable
Cancellation and refund conditions
Any significant additional charges applicable to the programme
Official pricing information may be communicated through approved NIHSE channels, including the website, prospectus, brochure, quotation, invoice, admission form or authorised communication.
6. Promotional and Discounted Pricing
NIHSE may offer promotional prices, discounts, scholarships, early-bird offers, corporate rates or other approved concessions. Such offers shall:
Be authorised by the appropriate management personnel
Clearly specify the applicable validity period or conditions where required
Not misrepresent the standard or applicable course fee
Be recorded appropriately for financial and audit purposes
Promotional pricing shall not compromise the quality, assessment integrity or mandatory requirements of an accredited or awarding-body programme.
7. Payment Terms
7.1 Learners shall pay the applicable fees according to the payment schedule communicated by NIHSE.
7.2 A booking, registration or enrolment amount may be required to confirm admission.
7.3 Where instalment payment is approved, the learner must comply with the agreed instalment schedule.
7.4 All payments must be made through authorised NIHSE payment channels.
7.5 NIHSE shall provide appropriate payment acknowledgement, receipt, invoice or other financial record as applicable.
7.6 Outstanding payments may affect access to training, LMS facilities, assessments, examination registration or certification, subject to applicable law and awarding-body requirements.
8. Payment Methods
NIHSE may accept payment through approved methods, including:
Bank transfer
UPI or approved digital payment methods
Debit or credit card
Online payment gateway
Approved instalment arrangements
Other payment methods formally authorised by NIHSE
Third-party payment or financing facilities shall be subject to the terms and conditions of the respective provider.
9. Taxes and Statutory Charges
Applicable GST, taxes, government charges or other statutory levies shall be collected and accounted for in accordance with applicable law.
Where taxes or statutory charges are included in the advertised or quoted price, this shall be communicated appropriately. Where applicable, tax invoices shall be issued in accordance with legal requirements.
10. External Accreditation and Awarding-Body Fees
Where a course is delivered under an external Accrediting/Awarding Body, the applicable registration, examination, assessment or certification fees may be included in or charged separately from the NIHSE course fee.
External fees shall be subject to the applicable rules, fee structures and deadlines of the relevant Accrediting/Awarding Body. Any non-refundable external fee shall be communicated to the learner where reasonably practicable before payment or registration.
11. Refund and Cancellation
Refunds and cancellations shall be managed in accordance with the applicable NIHSE Refund and Cancellation Policy. Refund eligibility may depend upon:
Course commencement
Training already provided
LMS access
Study materials issued
Assessments completed
Examination or external registration
External fees already paid
Applicable legal or awarding-body requirements
Any refund shall be processed according to the applicable approved procedure.
12. Price Revision
NIHSE reserves the right to revise course fees due to:
Changes in operational costs
Changes in trainer or resource costs
Changes in examination or certification fees
Changes in Accrediting/Awarding Body charges
Changes in technology or learning resources
Changes in taxation or regulatory requirements
Other reasonable business or market conditions
Unless otherwise required by law or contract, revised prices shall apply to future enrolments and shall not retrospectively alter fees already formally agreed and paid.
13. Quotations and Special Pricing
Corporate clients, institutions, government organisations or other approved customers may receive customised quotations based on:
Number of participants
Course duration
Delivery location
Training requirements
Customised content
Travel or accommodation requirements
Certification or examination requirements
Other agreed services
All special pricing or quotations shall be subject to authorised approval.
14. Financial Records and Control
NIHSE shall maintain appropriate financial records relating to learner fees, invoices, receipts, refunds, discounts and other financial transactions.
Financial records shall be maintained in accordance with applicable legal, accounting, tax, accreditation and internal requirements. Unauthorised collection, alteration, waiver or misuse of learner fees is prohibited.
15. Learner Responsibilities
Learners are responsible for:
Reviewing the applicable course fee before enrolment
Understanding what is included and excluded from the fee
Making payments within the agreed timeframe
Providing correct billing information
Retaining payment receipts or acknowledgements
Understanding the applicable cancellation and refund conditions
By enrolling in a NIHSE programme, the learner acknowledges responsibility for complying with the applicable financial obligations.
16. Management Responsibility
NIHSE management shall ensure that:
Course prices are appropriately approved
Pricing information is communicated accurately
Unauthorised discounts or fee changes are controlled
Financial records are maintained
Refunds are processed according to approved procedures
Applicable accreditation, awarding-body and legal requirements are considered
17. Non-Discriminatory Pricing
NIHSE shall maintain fair and transparent pricing practices. Pricing shall not be unfairly discriminatory on the basis of personal characteristics protected by applicable law.
Approved discounts, scholarships, corporate rates or promotional offers may be provided where they are based on clearly defined and legitimate criteria.
18. Accreditation and Compliance
This Pricing Policy shall be implemented in accordance with applicable requirements of relevant Accrediting/Awarding Bodies, regulators and applicable laws.
Where a mandatory external requirement conflicts with this policy, the applicable legal, regulatory or awarding-body requirement shall prevail for the relevant programme or activity. This provision shall also apply to future accreditation, affiliation, approval, examination or certification arrangements undertaken by NIHSE.
19. Policy Review
This policy shall be reviewed at least annually or earlier where required due to:
Changes in law or regulations
Changes in accreditation or awarding-body requirements
Significant changes in NIHSE services
Changes in taxation or financial requirements
Identified operational or quality-assurance requirements
20. Conclusion
The NIHSE Pricing Policy establishes a transparent and controlled approach to the determination, communication, collection, revision and management of learner fees.
NIHSE Private Limited is committed to maintaining fair pricing practices and ensuring that learners are provided with sufficient information regarding their financial obligations before enrolment.
The policy is designed to remain applicable to existing and future training programmes, accreditation arrangements, awarding bodies, corporate training and related educational services.
Refund & Cancellation Policy▾
REFUND POLICY
Organisation: NIHSE Private Limited
Policy Title: Refund Policy
Effective Date: 03 September 2026
Prepared by: Anup Singh
Designation: Director
1. PURPOSE
NIHSE Private Limited is committed to maintaining transparency, fairness, and consistency in all financial transactions with learners. This Refund Policy establishes clear procedures and conditions under which learners may request and receive a refund of fees paid to NIHSE Private Limited.
The policy is intended to ensure that learners understand their financial rights and responsibilities before and during enrolment.
2. SCOPE
This policy applies to:
• All learners enrolled in programmes offered by NIHSE Private Limited.
• Classroom, blended, and online training programmes.
• Course fees, registration fees, administrative charges, and other fees collected by NIHSE.
• Refund requests submitted by learners or, where applicable, their authorised representatives.
3. POLICY STATEMENT
NIHSE Private Limited aims to provide fair and transparent treatment to all learners while maintaining the financial sustainability of its training and educational operations.
Refund decisions will be made objectively, taking into consideration the circumstances of the request, the stage of the learner's enrolment, services already provided, and any applicable administrative or third-party costs.
4. GENERAL REFUND CONDITIONS
Refund eligibility depends on the stage of enrolment and the circumstances of the request.
4.1 Before Course Commencement
Where a learner requests cancellation before the scheduled commencement of the course:
• A full or partial refund may be considered.
• Applicable non-refundable registration or administrative charges may be deducted.
• Any third-party costs already incurred on behalf of the learner may also be deducted where applicable.
• The learner will be informed of the refund amount before the refund is processed.
4.2 After Course Commencement
Once training has commenced:
• A full refund will normally not be provided.
• A partial refund may be considered in exceptional circumstances.
• The amount, if any, may take into account the duration of training already attended, learning materials supplied, examinations or registrations arranged, and other services already provided.
• Supporting evidence may be requested where the refund request is based on exceptional circumstances.
4.3 Non-Commencement or Cancellation by NIHSE
If NIHSE Private Limited cancels a programme before it commences, the learner will normally be offered:
• A full refund of eligible fees paid; or
• Transfer to another suitable available batch or programme, subject to learner agreement.
Where a refund is selected, NIHSE will process the eligible amount through the approved refund procedure.
5. REFUND EXCLUSIONS
Refunds will generally not be provided in the following circumstances:
• Disciplinary termination resulting from malpractice, academic misconduct, or examination misconduct.
• Expulsion due to serious misconduct or violation of institute rules.
• Failure to attend classes without providing a valid reason.
• Voluntary withdrawal after the applicable refund period.
• Violation of NIHSE policies, terms and conditions, or learner responsibilities.
• Where services, registration, examination, certification, or other third-party charges have already been incurred and are non-refundable.
Each case may be reviewed individually where exceptional circumstances exist.
6. ADMINISTRATIVE DEDUCTIONS
Where applicable, the following costs may be deducted from an approved refund:
• Non-refundable registration or admission fees.
• Administrative and processing charges.
• Study materials already issued to the learner.
• Examination or assessment fees already paid to a third party.
• Certification or registration charges already incurred.
• Bank or payment transaction charges.
• Other documented costs that have already been incurred specifically for the learner.
Any applicable deductions will be communicated to the learner as part of the refund decision.
7. REFUND REQUEST PROCESS
Learners who wish to request a refund must submit a written refund request to NIHSE Private Limited.
7.1 Where to Submit the Request
Refund requests should be sent to:
Email: nihsepvtltd@gmail.com
Organisation: NIHSE Private Limited
Subject: Refund Request – [Learner Name] – [Course/Programme Name]
Learners may also submit a signed written request to the Administration Department or authorised management representative at the NIHSE centre where they enrolled.
For proper record keeping, learners are encouraged to submit the request by email so that the request can be formally recorded and tracked.
7.2 Information Required
The refund request should include:
1. Learner's full name.
2. Enrolled course/programme name.
3. Student/registration/enrolment number, where applicable.
4. Date of enrolment.
5. Date of payment.
6. Amount paid.
7. Reason for requesting the refund.
8. Relevant supporting documents, where applicable.
9. Preferred refund method.
10. Learner's contact details.
A copy of the relevant payment receipt or fee receipt should be provided wherever available.
7.3 Acknowledgement of Request
NIHSE Administration will acknowledge receipt of the refund request and may contact the learner if additional information or documentation is required.
8. APPROVAL PROCESS
Refund applications will be reviewed through the following process:
1. Administration Department – verifies enrolment and supporting documentation.
2. Finance Department – verifies payment records and calculates any applicable deductions.
3. Management/Director – provides final approval or rejection of the refund request.
The final decision will be communicated to the learner in writing.
Where a refund is rejected, NIHSE will provide the learner with the reason for the decision where appropriate.
9. TIME FRAME FOR REFUND
Once a refund has been formally approved, NIHSE Private Limited will normally process the payment within 15 to 30 working days, subject to completion of internal procedures and banking/payment-provider processing times.
The time required may be longer where:
• Additional documentation is required.
• Third-party fees need to be verified.
• The original payment was made through a payment provider with additional processing requirements.
• Banking or payment-processing delays occur.
10. MODE OF REFUND
Approved refunds will normally be made through:
• Bank transfer to the learner's verified bank account; or
• The original payment method, where technically and practically possible.
NIHSE may request appropriate payment details to ensure that the refund is made securely to the correct person.
11. REFUND REQUEST REVIEW AND APPEAL
If a learner believes that a refund request has not been considered appropriately, the learner may submit a written appeal to the management of NIHSE Private Limited.
The appeal should clearly state:
• The original refund request.
• The reason for disagreement with the decision.
• Any additional information or supporting evidence.
The management will review the appeal and communicate the outcome to the learner.
12. RECORD KEEPING
NIHSE Private Limited will maintain appropriate records relating to refund applications, including:
• Refund requests received.
• Learner and enrolment details.
• Supporting documentation.
• Payment records and receipts.
• Refund approval or rejection decisions.
• Communication with the learner.
• Refund transaction details.
Records will be maintained in accordance with NIHSE's applicable data protection and record-management procedures.
13. RESPONSIBILITIES
Learners
Learners are responsible for:
• Submitting refund requests through the prescribed procedure.
• Providing accurate information and supporting documents.
• Providing correct payment/refund details.
• Responding promptly to requests for additional information.
Administration Department
The Administration Department is responsible for:
• Receiving and recording refund requests.
• Verifying learner and enrolment information.
• Communicating with learners regarding their requests.
• Coordinating the review process.
Finance Department
The Finance Department is responsible for:
• Verifying payment records.
• Calculating applicable deductions.
• Processing approved refunds.
• Maintaining accurate financial records.
Management/Director
Management is responsible for:-
• Reviewing refund decisions where required.
• Providing final approval or rejection.
• Ensuring that the policy is applied consistently and fairly.
14. TRANSPARENCY AND COMMUNICATION
NIHSE Private Limited will make this Refund Policy available to learners through appropriate channels, including:
• Admission/enrolment documentation.
• Learner handbooks.
• Course terms and conditions.
• The official NIHSE website.
• Communication provided during the enrolment process.
Learners will be informed of the applicable refund conditions before or at the time of enrolment wherever reasonably practicable.
15. MONITORING AND REVIEW
This policy will be reviewed periodically by NIHSE Private Limited to ensure that it remains:
• Fair and transparent.
• Consistent with organisational procedures.
• Appropriate for learner needs.
• Consistent with applicable contractual and regulatory requirements.
• Aligned with relevant quality-assurance expectations, including OTHM requirements where applicable.
Feedback and complaints relating to refunds may be considered as part of the policy review and continuous improvement process.
16. CONTACT FOR REFUND REQUESTS
For all refund-related enquiries and formal refund requests, learners should contact:
NIHSE PRIVATE LIMITED
Department: Administration / Finance
Email: nihsepvtltd@gmail.com
Subject: Refund Request – [Learner Name] – [Course Name]
Learners should retain a copy of their submitted request and any supporting documents for their records.
17. DECLARATION
This Refund Policy has been prepared to provide learners with a clear, transparent, and accessible process for requesting and receiving refunds where they are eligible.
Prepared by: Anup Singh
Designation: Director
Organisation: NIHSE Private Limited
Date: 03 September 2026
Assessment Policy▾
Blended & Distance Learning Policy▾
Centre Application Form (OTHM)▾
Centre Staff Development Policy▾
Complaints Policy▾
Conflicts of Interest Policy▾
Data Protection Policy (GDPR Compliant)▾
Learner Progress Tracking System▾
Equality, Diversity & Inclusion (EDI) Policy▾
Initial Learner Assessment Policy▾
Guest Student Access to LMS▾
Health & Safety Policy▾
Internal Quality Assurance (IQA) Policy▾
Qualified Assessors & IQA List▾
Malpractice, Maladministration & Plagiarism Policy▾
Student Handbook▾
Staff Handbook▾
Team Meeting Schedule & Sample Minutes▾
Appeals Policy
▾
APPEALS POLICY
1. PURPOSE
NIHSE Private Limited is committed to ensuring that all assessment decisions are fair, consistent, and based on valid evidence.
This Appeals Policy provides learners with a clear process to challenge assessment decisions if they believe that:
• Assessment was not conducted fairly
• Marking was incorrect or inconsistent
• Assessment procedures were not properly followed
• They have been disadvantaged in any way
2. SCOPE
This policy applies to:
• All learners enrolled in NIHSE training programmes
• All internal assessments and evaluations
• All OTHM-aligned qualification assessments (future delivery)
3. PRINCIPLES
NIHSE ensures that:
• All learners are treated fairly and equally
• Appeals are handled confidentially
• No learner is disadvantaged for making an appeal
• Decisions are evidence-based and transparent
• Appeals are resolved within defined timeframes
4. STAGES OF APPEAL
🟢 Stage 1: Informal Resolution
• Learner discusses issue with Trainer or Assessor
• Feedback and clarification provided
• If resolved, no further action required
🟡 Stage 2: Formal Appeal Submission
If unresolved, learner submits written appeal within 7 working days of assessment result.
Appeal must include:
• Learner name & ID
• Course details
• Reason for appeal
• Supporting evidence
Submitted to: Internal Quality Assurer (IQA)
🔵 Stage 3: Internal Review
• IQA reviews assessment records and marking
• Assessor may be consulted
• Evidence is re-evaluated
• Decision communicated within 10 working days
Possible outcomes:
• Assessment stands unchanged
• Marks revised
• Re-assessment granted
🔴 Stage 4: Final Review (Management Level)
If learner is still not satisfied:
• Case escalated to Director
• Independent review conducted
• Final decision issued within 15 working days
The decision of the Director is final.
5. ROLES & RESPONSIBILITIES
Trainers / Assessors
• Provide clear feedback to learners
• Maintain accurate assessment records
Internal Quality Assurer (IQA)
• Review appeals objectively
• Ensure compliance with assessment standards
Director / Management
• Handle final stage appeals
• Ensure fairness and policy compliance
6. RECORD KEEPING
NIHSE maintains:
• Appeal forms
• Investigation notes
• Communication records
• Final decisions
All records are securely stored for minimum 3 years.
7. CONFIDENTIALITY
All appeal cases are treated as confidential and shared only with:
• Relevant assessors
• IQA
• Senior management
8. MONITORING & IMPROVEMENT
Appeals are reviewed periodically to:
• Identify assessment issues
• Improve training quality
• Ensure fairness in marking
• Strengthen internal quality systems
9. FORMS USED
• Learner Appeal Form
• Assessment Review Sheet
• IQA Review Report
10. DECLARATION
NIHSE Private Limited confirms that this Appeals Policy ensures fairness, transparency, and consistency in all assessment-related decisions.
Prepared by: Anup Singh
Designation: Director
Organisation: NIHSE Private Limited
Date: 21/04/2026
Quality Policy▾
Reasonable Adjustment Policy▾
Recognition of Prior Learning (RPL) Policy▾
Refund Policy▾
REFUND POLICY
Organisation: NIHSE Private Limited
Policy Title: Refund Policy
Effective Date: 03 September 2026
Prepared by: Anup Singh
Designation: Director
1. PURPOSE
NIHSE Private Limited is committed to maintaining transparency, fairness, and consistency in all financial transactions with learners. This Refund Policy establishes clear procedures and conditions under which learners may request and receive a refund of fees paid to NIHSE Private Limited.
The policy is intended to ensure that learners understand their financial rights and responsibilities before and during enrolment.
2. SCOPE
This policy applies to:
• All learners enrolled in programmes offered by NIHSE Private Limited.
• Classroom, blended, and online training programmes.
• Course fees, registration fees, administrative charges, and other fees collected by NIHSE.
• Refund requests submitted by learners or, where applicable, their authorised representatives.
3. POLICY STATEMENT
NIHSE Private Limited aims to provide fair and transparent treatment to all learners while maintaining the financial sustainability of its training and educational operations.
Refund decisions will be made objectively, taking into consideration the circumstances of the request, the stage of the learner's enrolment, services already provided, and any applicable administrative or third-party costs.
4. GENERAL REFUND CONDITIONS
Refund eligibility depends on the stage of enrolment and the circumstances of the request.
4.1 Before Course Commencement
Where a learner requests cancellation before the scheduled commencement of the course:
• A full or partial refund may be considered.
• Applicable non-refundable registration or administrative charges may be deducted.
• Any third-party costs already incurred on behalf of the learner may also be deducted where applicable.
• The learner will be informed of the refund amount before the refund is processed.
4.2 After Course Commencement
Once training has commenced:
• A full refund will normally not be provided.
• A partial refund may be considered in exceptional circumstances.
• The amount, if any, may take into account the duration of training already attended, learning materials supplied, examinations or registrations arranged, and other services already provided.
• Supporting evidence may be requested where the refund request is based on exceptional circumstances.
4.3 Non-Commencement or Cancellation by NIHSE
If NIHSE Private Limited cancels a programme before it commences, the learner will normally be offered:
• A full refund of eligible fees paid; or
• Transfer to another suitable available batch or programme, subject to learner agreement.
Where a refund is selected, NIHSE will process the eligible amount through the approved refund procedure.
5. REFUND EXCLUSIONS
Refunds will generally not be provided in the following circumstances:
• Disciplinary termination resulting from malpractice, academic misconduct, or examination misconduct.
• Expulsion due to serious misconduct or violation of institute rules.
• Failure to attend classes without providing a valid reason.
• Voluntary withdrawal after the applicable refund period.
• Violation of NIHSE policies, terms and conditions, or learner responsibilities.
• Where services, registration, examination, certification, or other third-party charges have already been incurred and are non-refundable.
Each case may be reviewed individually where exceptional circumstances exist.
6. ADMINISTRATIVE DEDUCTIONS
Where applicable, the following costs may be deducted from an approved refund:
• Non-refundable registration or admission fees.
• Administrative and processing charges.
• Study materials already issued to the learner.
• Examination or assessment fees already paid to a third party.
• Certification or registration charges already incurred.
• Bank or payment transaction charges.
• Other documented costs that have already been incurred specifically for the learner.
Any applicable deductions will be communicated to the learner as part of the refund decision.
7. REFUND REQUEST PROCESS
Learners who wish to request a refund must submit a written refund request to NIHSE Private Limited.
7.1 Where to Submit the Request
Refund requests should be sent to:
Email: nihsepvtltd@gmail.com
Organisation: NIHSE Private Limited
Subject: Refund Request – [Learner Name] – [Course/Programme Name]
Learners may also submit a signed written request to the Administration Department or authorised management representative at the NIHSE centre where they enrolled.
For proper record keeping, learners are encouraged to submit the request by email so that the request can be formally recorded and tracked.
7.2 Information Required
The refund request should include:
1. Learner's full name.
2. Enrolled course/programme name.
3. Student/registration/enrolment number, where applicable.
4. Date of enrolment.
5. Date of payment.
6. Amount paid.
7. Reason for requesting the refund.
8. Relevant supporting documents, where applicable.
9. Preferred refund method.
10. Learner's contact details.
A copy of the relevant payment receipt or fee receipt should be provided wherever available.
7.3 Acknowledgement of Request
NIHSE Administration will acknowledge receipt of the refund request and may contact the learner if additional information or documentation is required.
8. APPROVAL PROCESS
Refund applications will be reviewed through the following process:
1. Administration Department – verifies enrolment and supporting documentation.
2. Finance Department – verifies payment records and calculates any applicable deductions.
3. Management/Director – provides final approval or rejection of the refund request.
The final decision will be communicated to the learner in writing.
Where a refund is rejected, NIHSE will provide the learner with the reason for the decision where appropriate.
9. TIME FRAME FOR REFUND
Once a refund has been formally approved, NIHSE Private Limited will normally process the payment within 15 to 30 working days, subject to completion of internal procedures and banking/payment-provider processing times.
The time required may be longer where:
• Additional documentation is required.
• Third-party fees need to be verified.
• The original payment was made through a payment provider with additional processing requirements.
• Banking or payment-processing delays occur.
10. MODE OF REFUND
Approved refunds will normally be made through:
• Bank transfer to the learner's verified bank account; or
• The original payment method, where technically and practically possible.
NIHSE may request appropriate payment details to ensure that the refund is made securely to the correct person.
11. REFUND REQUEST REVIEW AND APPEAL
If a learner believes that a refund request has not been considered appropriately, the learner may submit a written appeal to the management of NIHSE Private Limited.
The appeal should clearly state:
• The original refund request.
• The reason for disagreement with the decision.
• Any additional information or supporting evidence.
The management will review the appeal and communicate the outcome to the learner.
12. RECORD KEEPING
NIHSE Private Limited will maintain appropriate records relating to refund applications, including:
• Refund requests received.
• Learner and enrolment details.
• Supporting documentation.
• Payment records and receipts.
• Refund approval or rejection decisions.
• Communication with the learner.
• Refund transaction details.
Records will be maintained in accordance with NIHSE's applicable data protection and record-management procedures.
13. RESPONSIBILITIES
Learners
Learners are responsible for:
• Submitting refund requests through the prescribed procedure.
• Providing accurate information and supporting documents.
• Providing correct payment/refund details.
• Responding promptly to requests for additional information.
Administration Department
The Administration Department is responsible for:
• Receiving and recording refund requests.
• Verifying learner and enrolment information.
• Communicating with learners regarding their requests.
• Coordinating the review process.
Finance Department
The Finance Department is responsible for:
• Verifying payment records.
• Calculating applicable deductions.
• Processing approved refunds.
• Maintaining accurate financial records.
Management/Director
Management is responsible for:-
• Reviewing refund decisions where required.
• Providing final approval or rejection.
• Ensuring that the policy is applied consistently and fairly.
14. TRANSPARENCY AND COMMUNICATION
NIHSE Private Limited will make this Refund Policy available to learners through appropriate channels, including:
• Admission/enrolment documentation.
• Learner handbooks.
• Course terms and conditions.
• The official NIHSE website.
• Communication provided during the enrolment process.
Learners will be informed of the applicable refund conditions before or at the time of enrolment wherever reasonably practicable.
15. MONITORING AND REVIEW
This policy will be reviewed periodically by NIHSE Private Limited to ensure that it remains:
• Fair and transparent.
• Consistent with organisational procedures.
• Appropriate for learner needs.
• Consistent with applicable contractual and regulatory requirements.
• Aligned with relevant quality-assurance expectations, including OTHM requirements where applicable.
Feedback and complaints relating to refunds may be considered as part of the policy review and continuous improvement process.
16. CONTACT FOR REFUND REQUESTS
For all refund-related enquiries and formal refund requests, learners should contact:
NIHSE PRIVATE LIMITED
Department: Administration / Finance
Email: nihsepvtltd@gmail.com
Subject: Refund Request – [Learner Name] – [Course Name]
Learners should retain a copy of their submitted request and any supporting documents for their records.
17. DECLARATION
This Refund Policy has been prepared to provide learners with a clear, transparent, and accessible process for requesting and receiving refunds where they are eligible.
Prepared by: Anup Singh
Designation: Director
Organisation: NIHSE Private Limited
Date: 03 September 2026